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Technology
Personalised technology - bringing back the personal touch
Technology is largely associated with depersonalisation as machines so often replace people. We really have turned this concept on its head and use technology to give you a highly personalised service.
Your Virtual Receptionist sounds no different to the caller, as if he / she really was sitting at one of your desks. No-one expects the receptionist to know everything, but you can supply him / her with the tools and information that you need to enable your Virtual Receptionist to be a professional member of your team. Examples could be some directions for a lost client, a web link to your website or your fax number. It is, however, a balance. We stopped people writing essays on screen for their Virtual Receptionists, as too much information means they end up reading not communicating. Together we can get the balance right.
Most of the time, a simple message is all that is required but sometimes you will need more, so we have the facility to deal with different requirements for different businesses. This is a summary of the information that we are able to collect or give to you via our systems:
Information we are able to collect on your behalf:
- Name and address (using postcode software for accuracy)
- Phone number and email address
- Up to 4 specific questions (for example ‘where did you hear about us?)
- Your details that you wish to disclose (contact details, fax email address, website)
- Additional information that you think could be helpful (e.g. directions to your premises)
Information available to you:
- Details of messages in the back office including time, date, SMS
- Recent history by date range
- Access to your back office to keep us up to date on a daily basis if necessary
- Summary of where / who you want the emails / messages to be sent to - by function / department etc
- Ability to edit any of your information
We believe in 100% transparency. If you have everything available to you in real time 24/7 you have all of the information you need all of the time to maximise your efficiency too.
Our technological edge sets us apart from many of our competitors. All of our systems are built in house (by our sister company eBIZZ Ltd). We are able develop and modify them on an ongoing basis to always keep ourselves one step ahead.
